BMS v5.43.0 release notes 03-08-2025

New features

New BMS login experience

The BMS login page has been redesigned to provide a smoother login experience. The process now involves three seamless steps. First, you will be prompted to enter your username and company name. If these details are correct, you will then be asked to enter your password. Upon successful password entry, you will be prompted for multi-factor authentication (MFA).

Location filtering: Ticket list view

This feature gives you the ability to filter by location on the ticket view as well as add it as a sorting option.

Default ticket notes visibility

In Admin > Service Desk > Ticket Configuration page, partners can now set the default visibility of notes (i.e. external or internal). This applies to both the New and Legacy Views.

Fixes

BMS-VSA 10 Integation	Fixed: There was an XSS issue in the RMM integration settings page when loading accounts from VSA X, which occurred when an account name included JS scripting and was accessed through the BMS RMM integration settings page.
BMS-VSA 10 Integration	When a ticket was created from the VSA 10 agent icon, the Created By field was set to 'null,' which resulted in the Ticket Created By field showing as None in the UI. The Ticket Created By field should have populated to "System User" instead.
BMS-VSA 9 Integration	When new accounts were exported/synched from BMS to VSA, duplicated accounts were created. When searching for this particular account, users could see two or more entries of the exact same account in the listing.
Billing	Fixed: When the billing screen was open in multiple tabs, selecting the same items and generating an invoice from each tab resulted in duplicate invoices.
Quotes	Fixed: When the account on a Quotation was updated, the tax rate adjusted accordingly, but the tax value remained unchanged.
Ad Hoc Reports	Fixed: Ad Hoc Reports for time entries displayed the value of the time spent by users instead of the time entries' creators.
My Templates	Fixed: A ticket template that was created under My Templates and not shared with the team was still visible to other users when creating tickets, if those users had a Security role that was originally copied from Administrator and then modified.
Email Parser	Fixed: The email parser created duplicate tickets from old emails and new IDs if the mailbox was re-indexed and if the re-indexing was older than two months.
Ticket	Fixed: When a ticket was assigned from the React Assign Ticket popup, the assignee dropdown displayed only one hundred employees (even in case of more).
Ticket	Fixed: In Ticket listing page, column width, when changed, did not save.
Projects	Fixed: In Project page, when a project was in Pipeline status, adding time entries to the tasks under this project were blocked.
Client Portal	Fixed: When a new user was imported from Microsoft Entra (previously called Azure) and mapped to the Client Portal with the Welcome Email option enabled, the email was not received.
Ticket (New View)	Fixed: In New View, when user regenerated the resolution summary, it did not update date and time.